Return & Refund Policy
At Handle & Mould Living, we take pride in the craftsmanship and quality of our hardware. Each piece is designed to elevate your living spaces, and we aim to ensure your experience with us is exceptional. If for any reason you are not fully satisfied, you may review the return conditions below.
1. Return Window
You may request a return within 14 days from the delivery date. Unfortunately, we cannot accept returns after this period.
2. Eligibility for Returns
To be eligible for a return, items must meet the following conditions:
- Unused and uninstalled (no screw marks, holes, mounting, or signs of wear)
- In original condition and packaging
- All screws and components included
Please note: Once a handle, knob, or wall plate has been installed, it becomes non-returnable.
📌 Important: Due to structural and packaging limitations, handles measuring 500 mm and above are not eligible for return or exchange.
3. Damaged, Incorrect, or Missing Items
Please inspect your order upon delivery. If your item is damaged, incorrect, or missing, contact us within 14 days. Kindly include clear photos or a short video. Claims reported after 14 days cannot be processed.
4. Exchanges
We do not offer direct exchanges. You can return the item (if eligible) and place a new order.
5. Return Shipping Fees
Return shipping costs are the responsibility of the customer. As our products are made of solid materials such as brass or hardwood, shipping costs may vary. We recommend using a tracked service, as we cannot be responsible for lost or damaged return parcels.
Return shipping fees are non-refundable.
6. International Returns
For returns originating outside the United States or the European Union, a 15% restocking fee applies to cover handling, customs and warehouse processing.
7. Non-Returnable Items
- Handles above 500 mm
- Items marked as Final Sale
- Installed or used items
- Custom or made-to-order products
- Electrical components (switches, dimmers, outlets) due to safety and hygiene regulations
- Gift cards
8. EU 14-Day Withdrawal Right
Orders delivered within the European Union are eligible for the standard 14-day withdrawal right. Items must be unused and in original condition. Installed items are not eligible.
9. Refund Processing
Once your return arrives at our facility, our quality team will inspect the item. Approved refunds are issued back to your original payment method within 10 business days. Please allow additional time depending on your bank’s processing speed.
10. Order Cancellation
Orders can be cancelled only if they have not yet been processed for shipping. Once an order begins processing, cancellation is no longer possible.
If you are unsure about size, finish, or style, we highly recommend purchasing one sample piece before placing a full order.
For all return inquiries, please contact us at:
support@handlemouldliving.com
